Returns

exchange

we offer free and easy online exchanges if you find your Femme item is not right. we accept exchanges for full priced items purchased online within 14 days of receipt of goods. we do not offer exchanges on any discounted items, including any promotional discounts

 

refunds

we offer refunds on full priced items purchased online within 14 days of receipt of goods. goods must be in original condition and include original packaging with tags. once processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order. please note we cannot change card numbers or refund via a different method or to a different person.

once your refund has been processed, depending on your payment method, please allow up to 3 business days for the funds to appear back into your account.

we do not offer refunds on gift cards or any discounted items, including any promotional discounts.

Please ensure all Shipping information is correct as we are not liable for lost or mis-delivered packages. All orders ship with tracking.